Privacy Policy

Introduction

This Privacy Policy explains the way in which any personal Information that we that we collect from you, or that you provide to us, will be processed by us when you visit our website at www.thinkvideo.net (“The Site”).

The Site is operated by Think Video (also referred to below as “we,” “us” or “our”).

For further details about us, see the section Company Details at the end of this Privacy Policy.

We endeavour to take all due care to protect your personal Information, in accordance with the applicable Data Protection legislation from time to time.

For the purposes of Data Protection legislation, Think Video is the data controller in respect of the personal Information that we collect through The Site.

Cookies

As is customary practice with professional websites, the Think Video site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the site’s functionality.

We use cookies for a variety of reasons detailed below. In most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to The Site.

It is recommended that you leave on all cookies if you are not sure whether you need them or not in case, they are used to provide a service that you use.

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser help for how to do this). Be aware that disabling cookies will affect the functionality of The Site and other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of The Site. We therefore recommended that you do not disable cookies.

When you submit data to through a form, such as those found on contact pages or comment forms, cookies may be set to remember your user details for future correspondence.

The Personal Information We May Collect from You When You Visit the Site

(“Information”) includes:

Your name, address, e-mail address and telephone number(s), and the company or other entity on whose behalf you are acting.
Records of emails and other correspondence (including any further Information we may request from you) when you contact us to request Information, report a problem, or provide feedback on our products and services.
Standard Information automatically collected by our web server including your IP address, browser type, and operating system.
Details of your visits to our site, including access time.

If you contact us to enquire about a job vacancy, we will collect details relevant to your enquiry and any subsequent application you may make, which will include your name, address, e-mail address and telephone number(s), CV and work experience and in certain cases, your personal circumstances. We will provide you with further details at the time.

How We May Use Your Information

We will only use the Information we collect as follows:

To provide you with the Information about our products and services that you request.
For internal record keeping, billing, accounting and market research purposes.
To respond to any queries, complaints or requests for further Information.
To improve the content of The Site.
To customise the content and/or layout of The Site.
To provide you with marketing Information about other products and services we supply that may be of interest to you.

If you contact us to enquire about a job vacancy, we will only use your Information for that purpose.

On What Basis Do We Use Your Information?

We will process the Information that you provide, or we collect from you, on the basis that it is necessary for our legitimate interests in promoting and marketing our products and services and for the other purposes mentioned above or (as appropriate) for providing you with Information about job vacancies.

Your Information will not be used for any other purpose, or disclosed to any third party, unless we are required to do so by law.

With Whom Do We Share Your Information?

We may disclose your Information if we need to do so in order to comply with any legal or regulatory obligation or request, or where we have a legitimate interest in doing so such as in order to enforce or apply a contract with you (or the organisation you represent), to investigate potential breaches or to protect the rights, property or safety of Think Video or others. This may include exchanging Information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

If another company acquires us or all or substantially all of our assets, that company will possess the same Information and will assume the rights and obligations with respect to that Information.

Except as set out above, we will never sell, distribute or disclose any of your Information (except anonymous aggregate data) with any third party without your express consent.

In order to provide some of our services, we may use the input of third-party providers situated in countries outside Europe (such as the USA) that do not always have the same standards of Data Protection laws as the UK. However, we will ensure that contractual or other safeguards are in place to ensure that your Information is adequately protected, and that enforceable rights and effective legal remedies are available for data subjects

For How Long Do We Keep Personal Information?

If you contact us with an enquiry but you do not (or the organisation you represent does not) enter into a contract with us, we will normally delete your personal data after 10 years.

If you order (or the organisation you represent orders) any of our products or services, we normally retain contract Information (including related personal data) for 12 years after the end of the relevant contract in case issues arise during or after the termination of the contract.

If you contact us about a job vacancy, we will normally delete your personal data after 12 months, unless you become an employee of think Video

Your Rights as a Data Subject

You have the right to:

Access the personal data held about you.
Ask us not to process your personal data for marketing purposes.
Withdraw at any time any consent you have given to receive marketing material from us.
Ask us to rectify inaccurate personal data.
Ask for the restriction of personal data concerning yourself that is inaccurate, unlawfully processed, or no longer required.
Ask for the erasure of personal data concerning yourself where processing is no longer necessary, or the legitimate interests we have in processing your personal data are overridden by your interests, rights and freedoms as the data subject.

Make a complaint about to the supervisory authority (the Information Commissioner’s Office).

Internet Security

We follow industry standards to protect your Information from unauthorised use. However, as no data transmissions over the Internet can be guaranteed to be 100% secure, we cannot take responsibility for any unauthorised access or loss of personal Information that is beyond our control.

Please remember that other methods of Internet communication, such as emails and messages sent via a website, are not secure unless they are encrypted. We take no responsibility for any unauthorised access or loss of personal Information that is beyond our control.

Changes To This Privacy Policy and Future Developments

We may revise this Privacy Policy from time to time. The most current version of this Privacy Policy will govern our use of Information about you and will be located on this page. If we make material changes to this Privacy Policy then where appropriate we will notify you by email or by posting a notice on The Site prior to the effective date of the changes.

How to Contact Us

If you have any questions, comments or requests about the Site, please contact us by email to sales@thinkvideo.net.

If you any questions, comments or requests regarding our use of your personal Information, or wish to delete your personal Information, please contact us by email to sales@thinkvideo.net or write to us at:

The Data Protection Manager
Think Video
68 Mardol
Shrewsbury
SY1 1PZ